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Digital Learning Days - FAQs for Staff

Q: When can I get tech support?
Technology Services staff will be available to assist with Help Desk questions, emails, and instant messages on weekdays during business hours.

Q: How can I start a conference call with my co-workers?

A: Here are directions for creating an instant meeting within Microsoft Teams. You can also schedule a meeting using these directions.

Q: How will my students have their password reset if they can't log on?

A: Did you register for self-service password reset? If so, go here.
If you did not register or self-service is not working, students and staff that require password assistance can submit a support request. Be sure to enter your home (non-CCSD) email address on the form so we can contact you. 

Q: As a staff member, I need to schedule conference calls or online meetings with my staff or certain teams from my school. I may even need to have a conference call with a parent. What's the best way to do that?

A: Use Microsoft Teams to schedule your online meetings and conference calls. If anyone has issues with the audio on their computer, dial-in bridge information is automatically added to the call so they can dial in from their cell.

Q: My CCSD-issued laptop is having problems. It's my only computer. How can I get help?

A: If possible, submit a Help Desk ticket detailing the issue. Be sure to include your phone number in case we need to call you. If your device is not functional, your Technology Specialist will advise you.

Q: I need Canvas help. How can I reach someone?

A: Use the Help button within Canvas as your first option. If they are unable to assist, submit a Help Desk ticket with details. Be sure to use the Software / Online Systems button and choose Canvas so your request is routed properly.

Q: Are there any low cost or free Internet offerings through area service providers for my students?

A: Yes. Please review these links for details. 
Comcast Internet Essentials
AT&T Affordable Internet



Useful links: